Shipping policy

Sporteez Shipping Policy

Canada & United States

At Sporteez, we are committed to delivering your order safely and as quickly as possible. We proudly ship across Canada and the United States with reliable shipping partners to ensure a smooth shopping experience.

PROCESSING TIME

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available)

ESTIMATED DELIVERY TIME

Canada

  • 5–10 Business Days from shipment

United States

  • 7–14 Business Days from shipment

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

SHIPPING FEES

Shipping charges are calculated at checkout based on your delivery location and order weight.

Free Shipping Offers

  • Canada: Free shipping on orders over CAD $150
  • United States: Free shipping on orders over USD $120
  • Promotional periods: Free shipping may be offered on qualifying orders during sales and promotions

ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.

SHIPPING ADDRESS ACCURACY

Please ensure your shipping address is accurate and complete before completing your order. Sporteez is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

If you need to update your address after placing an order, contact us immediately. We can only update addresses on orders that have not yet shipped.

LOST OR DELAYED PACKAGES

If your package is delayed beyond the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to help locate your order and provide updates on its status.

DAMAGED PACKAGES

If your order arrives damaged:

  1. Contact us within 48 hours of receiving your package
  2. Include clear photos of the damaged item and packaging
  3. We will work with you promptly to resolve the issue, whether through replacement or refund

RETURNS & EXCHANGES

  • All returns and exchanges must be initiated within 30 days of receiving your order
  • Items must be unworn, unwashed, and in original packaging with all tags attached
  • Return shipping costs are the customer's responsibility unless the return is due to a defect or error on our part
  • Once we receive and inspect your return, refunds are processed within 5–7 business days

INTERNATIONAL SHIPPING

At this time, Sporteez ships exclusively to Canada and the United States. We do not offer international shipping to other countries.

CUSTOMS & DUTIES (US ORDERS)

For US deliveries, customers may be subject to customs duties or taxes depending on their location. These fees, if applicable, are the responsibility of the recipient and are not included in the shipping cost.

CONTACT US

If you have any questions regarding shipping, tracking, or your order, please contact our customer support team:

  • Email: [support@sporteez.co]
  • Hours: Monday–Friday, 9 AM–5 PM EST
  • Response time: We aim to respond within 24 business hours

We're always happy to assist you.

LAST UPDATED

August 29, 2026